Bringing Generator Power to Glacier View
Contributed by Frankie Jo Allen
I love helping people live better lives, and ensuring you live in an electrically safe home fills a lot of my buckets. While I was in Denver, I prided myself on all the projects I’d helped to build, and there were a lot. I saved a hospital from being scrapped. I kept a commercial building from being sold to an out-of-state investor. I helped create opportunities for better health, new jobs, better homes, and stronger education. I don’t look at jobs as money-making events. I look at what that job is offering to the community, and I use that as my motivation to push through the problems that come up.
You might think that’s changed since I moved here. But you’d be wrong. It might be a smaller scale, but it has a much bigger impact because I get to see your face and hear your voice. Last month, we received a call from a couple in Glacier View, up by my father-in-law’s place. Their generator control screen was black, and they’d done everything they could to fix it, but it didn’t work.
Glacier View is out there. It takes longer to drive there and back than the Generac Warranty allows reimbursement for. But I know what it’s like living up there without power, which goes out often. When my husband and I were there, it went out regularly and we had no generator. Just a wood stove and some rusty survival instincts. Let me tell you something. I’d been in the city for two decades, and the months I lived in Glacier View proved just how far I’d evolved from my roots. I might have been born a Rocky Mountain coal miner’s kid, but I’d become a city slicker.
So, I called Generac Warranty, and explained the situation to them, speaking the language I’d honed in my two decades of coordinating and managing big electrical contracts. I learned what we needed to do in order to help this couple in Glacier View. I researched the problem, found the part that was most likely needed, and scheduled Justin to head up there. A week later, Justin came down the mountain and gave me the bad news. The generator controller was working, but there was another problem, one we hadn’t anticipated. We were going to have to go back. The customer called me shortly thereafter, upset and worried. We’d already gone up there for one warranty service call. Were we able to honor the warranty and do another?
They had an extended warranty, which was great. That, teamed with the knowledge I’d gleaned already, gave me everything I needed. So, I told her I had to order the parts and that as soon as I knew when they’d be in, I’d give her a call to schedule Justin’s return. Justin was out there to replace the crank seal. I just received word that the generator is running and they have generator power. Just in time, too, because the snow was flying as he was coming down the mountain. I’ve always wanted my work to matter. And this, while smaller than my career in Denver, has an impact I absolutely love.
We’re certified to work on your Generac whole home generators and know how to work within the Generac warranty system. I do highly recommend getting the extended warranty. It is a big improvement on the standard warranty offered, and Alaska living needs it. If you have questions about that, call or email me. And if your generator is having issues or needs maintenance, give us a call. We’re All Phase Electric, and we care about your electrical needs. 907-376-1200